Refund Policy

Thank you for choosing Royal Pastries! We strive to provide our customers with the highest quality food and service. However, we understand that there may be occasions where you are not completely satisfied with your purchase. Please read our refund policy below to understand your rights and how we handle refunds.

Refund Eligibility

  1. Incorrect Orders:

    • If you receive an incorrect item, please contact us immediately. We will either replace the incorrect item with the correct one or issue a full refund for the item.

  2. Quality Issues:

    • If you find that any of the items in your order are not up to our quality standards, please contact us within 24 hours of your purchase. We may ask for a photo of the item and a description of the issue. Based on the evaluation, we will either offer a replacement or a refund.

  3. Order Cancellations:

    • Orders can be canceled within 1 hour of placing them. To cancel an order, please call us directly at [restaurant phone number]. If the order has already been prepared or dispatched, we may not be able to cancel it, but we will work with you to find a satisfactory solution.

  4. Allergen Concerns:

    • We take allergen concerns seriously. If you have an allergen issue and the item received does not meet your specified allergen-free request, please contact us immediately. We will offer a replacement or a full refund.

Non-Refundable Situations

  • Change of Mind:

    • Unfortunately, we cannot offer refunds if you simply change your mind after receiving your order.

  • Late Claims:

    • Refund requests made more than 24 hours after delivery will not be considered, unless there are exceptional circumstances.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact us via email at [royalpastries@gmail.com] or call us at [+16393180512].
  2. Provide your order number, the items you are requesting a refund for, and the reason for the refund request.
  3. Include any relevant photos or evidence of the issue, if applicable.

Processing Refunds

  • Investigation:

    • Once we receive your refund request, we will investigate the issue and may contact you for further information.

  • Resolution:

    • We aim to resolve refund requests within 2 business days. If approved, the refund will be processed to your original method of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Contact Us

If you have any questions about our refund policy, please feel free to contact us at:

Thank you for your understanding and for choosing Royal Pastries. We value your business and look forward to serving you again soon!